Frequently asked questions

Onliner is a booking platform connecting you with beauty and personal care professionals. You can browse salon profiles, specialist bios, and verified customer reviews to book your next appointment. Onliner acts as an intermediary and is not a direct provider of services.

No. Browsing salons and booking appointments is completely free. No payments are processed through the platform.

Payments are not handled via the app. You pay the service provider directly at the salon.

Prices shown on the platform are "starting prices" set by the salon. The final cost is determined at the salon based on the actual scope of the service. The salon is solely responsible for any price variations.

The app requests your location one time during your search. We do not track your location in the background. If you prefer not to share your location, you can search by entering an address manually.

Yes. Onliner is available on iOS and Android. You can also access our services via our website.

No. An account is required to book an appointment. Registration is free and uses your mobile number.

You must be at least 14 years old to use the platform. Users aged 14–17 must declare that they are registering with parental knowledge and consent.

No. Each user is limited to one account per mobile number. Duplicate accounts will be permanently closed.

Accounts with no activity for 12 months are considered inactive. Inactive accounts are not deleted; you can reactivate yours simply by logging back in.

You can delete your account anytime via "Delete Account" in your settings. Please note that closing your account cancels any pending appointments.

Rankings are determined by our platform algorithm. Rankings do not imply a specific quality guarantee and are distinct from sponsored promotions.

This data is provided by the salons themselves. These figures are not platform-generated statistics; the salon is responsible for their accuracy.

Certificates are uploaded by the salons. Onliner does not verify their validity. The salon is responsible for the authenticity of their credentials.

Yes. All reviews go through moderation before being published. Only users who have made a booking can leave a review. We do not publish fake, misleading, or malicious content.

Users can rate both the salon and the specialist within 30 days of their appointment. You are entitled to one review per booking. Salons may provide a single response to a review within 7 days.

Select a convenient date and time from a salon or specialist profile. Your booking establishes a direct service relationship between you and the salon.

Yes. You can reschedule an appointment up to twice in a single day. On the third attempt, you must cancel the current appointment and create a new one.

If you encounter a different specialist upon arrival, you have the right to decline the service and cancel the booking. Specialist assignment is the salon's responsibility.

You will be notified immediately. Salon-initiated cancellations do not affect your cancellation counter. The platform may suggest alternative salons for you.

Failure to show up without notice is treated as a cancellation and added to your cancellation counter. More than 3 cancellations or "no-shows" in a single day will result in a 24-hour booking restriction.

Yes. However, if you cancel more than 3 times in one day, you will be restricted from making new bookings for 24 hours. This only affects new bookings; your account remains active.

For requests, suggestions, or complaints, please email us at [email protected]. Submissions to this address are considered official notifications.

Yes. Confirmation, reminder, and cancellation alerts are sent automatically. These are functional service messages and do not require additional marketing consent.

Only if you opt-in. Commercial communication is entirely optional and does not affect your ability to use the platform.

You can manage your preferences in account settings, use the "unsubscribe" link in any message, or use the Message Management System (iys.org.tr).

You can leave a review and rating within 30 days. You may also report issues to [email protected]. Please note that the salon and specialist are responsible for service quality; Onliner is not a party to the service.

Platform prices are starting points; the final fee is set at the salon. The salon is responsible for price discrepancies. Please report such instances to [email protected].

Contact us at [email protected]. Onliner will evaluate the report and may take action against the provider's account.

The salon and/or specialist are responsible for any physical harm, allergic reactions, or health issues arising from the service. Onliner does not provide medical advice and is not liable for service execution.

No. There is a limit of one review per booking. Once a review is deleted, it cannot be resubmitted for the same appointment.